Thanks for shopping at Master Billiards. If you are not entirely satisfied with your purchase, were here to help. When you shop with us, you can shop with confidence knowing that your purchases are backed by our 30 days, money back, return policy. If you meet the requirements of this policy then there will be no problems with returning your purchases to us within the first 30 days from the date of purchase.
To be Eligible for an Exchange or Return:
- Your purchase must be unused and in the same condition that you received it.
- It needs be in its original packaging.
- You must also be able to provide us with a proof of purchase.
Before returning your purchase to us, please make sure you contact us first. This is so we can discuss the issue and be aware that a purchase is returning to us.
Refunds (if applicable):
Once your exchange/return is received and inspected, we will send you an email to notify you that we have received your returned purchase. If your returned purchase has met all the requirements of our return policy, your refund will be processed. All refunds will be sent back to the original method of payment.
Return Address for your Purchase:
To exchange or return your purchase with us, you should send it back to:
Shop 5/40 Sterling Road
Minchinbury NSW 2770
Return Shipping Costs:
You will be responsible for paying the shipping costs to exchange or return your purchase. Original shipping costs are also non-refundable. If you are receiving a refund, only the cost of the goods will be refunded and not the shipping charges.
You should also consider using a trackable shipping service and purchasing shipping insurance when returning your purchase to us. We cannot guarantee that we will receive your returned purchase. Using these services will provide proof that your goods were sent and cover you if the shipping company lose your goods.
Incorrectly Sent or Damaged Items:
We take the utmost care when picking and packaging your order so that you receive exactly what you ordered and in the same condition that it left our business. If you do happen to receive an incorrect item or your item arrives damaged, the return postage and replacement costs will be absorbed by us.
If you have any questions about our exchange/return policy, please contact us via one of the channels on our https://masterbilliards.com.au/table-inquiry/